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Energy Construction | First Time Quality with FTQ360

First Time Quality

Helping you wherever you are on your journey
towards First Time Quality excellence.

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Quality Program

Improvement

Introducing the FTQ360 Construction Quality Management maturity model.

If you’re serious about quality, then improving your Quality Management Program will probably be one of your main business goals.

At FTQ360, our team has devised a maturity model that allows you to establish exactly where your quality program is on a scale from basic and professional to advanced and expert. More importantly though, we can tell you exactly what you need to do to reach the next level.

So, wherever you are on your journey towards First Time Quality excellence, we’re here to help you.

1. basic

Level one

Stop firefighting and use punchlists to help find and fix deficiencies.

Get quickly out of the blocks with a specialist quality management system.

Punchlists take center stage as quality efforts focus on finding and fixing deficiencies.
More deficiencies are caught in-house and customers find fewer defects.

Automate your quality communication workflows

You can streamline communications by automatically sharing documented issues with all the relevant stakeholders. To further boost your efficiency, try centrally storing multiple deficiencies – fully documented with pictures, notes and reason codes – so they are always available at your fingertips.

To kick-start your First Time Quality journey, we recommend automating your subcontractor deficiency update notifications – ensuring that priorities and due dates are included.

Automate the administration of your deficiency backlog

You can eliminate burdonsome administrative tasks just by automating overdue deficiency alerts and exception reports. At the same time, dashboards can give you the instant visibility and control you need to efficiently manage your deficiency backlog.

To help achieve First Time Quality excellence, we also recommend measuring subcontractor response time performance and analyzing trends in your deficiency counts both by subcontractor and project.

Simplify your processes and eliminate unnecessary steps

You can stay on top of your deficiencies by implementing a specialist cloud-based platform – like FTQ360 – to make issue communication super fast and super easy.

To help prevent field personnel wasting their time firefighting a constant stream of problems, and senior management dealing with quality crisis after quality crisis, you should focus on achieving First Time Quality excellence to improve both project profitability and customer satisfaction.

2. Professional

Level two

Form a solid foundation for a high-level quality management program.

Take control of your own quality inspections and delight your customers.

Most deficiencies have been seen before so can be anticipated and then proactively eliminated.
Quality to the customer improves dramatically and operating costs begin to go down.

Create professional-grade inspection reports

You can proudly present easy-to-read reports – covering the full suite of quality inspection activities and performance trends – to your clients to help them stay abreast of your quality management initiatives.

To streamline your quality management operations, you should have a range of submittal-ready ‘online’ inspection reports ready to document compliance issues – ideally including pictures, measurements and observations. We also recommend keeping a full transaction history for all inspections across projects and clients.

Advanced technology-enabled checklist features

You can use the very latest technology to adapt pre-existing checklists to meet the needs of your unique inspection process. To reduce the burden of undertaking repetitive inspection tasks, you should utilize dynamic features designed to streamline the process. Consider that there are over twenty types of inspection checkpoints that allow collection of a wide array of quality information.

We recommend you use reason and corrective action codes and set checkpoint risk factors for project risk assessments.

Develop a library of checklist templates

You can quickly and easily create a library of checklists – each adapted to the specific scope of work for your company.

We recommend organizing commercial construction checklists – including material receiving, test reports, project management and safety checklists – by division of work and project milestone to help your team focus on the inspection task at hand. Checklists should also be used to help manage up-front engineering and design reviews.

Project quality planning and controls

You can plan your inspections in advance and use them to guide the inspectors and keep the process on track. This pro-active approach will help ensure that you’ll never be surprised by a missed or late inspection again.

We recommend creating Inspection Test Plans (ITP) and tracking the completion progress using real-time performance dashboards and online management reports.

3. Advanced

Level three

Systematically prevent defects and precision-target improvement initiatives.

Align everyone to building it right, first time with a combination of safety and quality.

Dramatic deficiency reduction and quality program improvement is achieved with a company-wide focus on First Time Quality.
Quality management systems evolve beyond compliance reducing operating costs and improving customer satisfaction.

Construction process deficiency dashboards and reports

You can measure First Time Quality performance using online dashboards and reports. This helps to align everyone – your team and subcontracters alike – behind the goal to build it right the first time, every time.

We recommend identifying high-quality performers as a basis for recognition, incentives and future work assignments and aligning quality measures with customer priorities – this will also help to demonstrate your capabilities to potential customers.

Subcontractor deficiency ranking dashboards and reports

You can focus improvement efforts on subcontractors with the most issues to take you one step closer to First Time Quality excellence. Ranking reports will help you to identify potential troubled subcontractors on a project-by-project basis or across all projects.

We recommend that you evaluate subcontractor performance for future projects, measure the results of improvement action plans and drill down to target specific deficiencies for improvement.

Safety compliance records and safety reporting framework

You can meet OSHA safety reporting requirements while building a foundation for a safety program.

We recommend focusing on these records:

Observation reports
Violation reports
Toolbox talk records
Incident reports
Accident reports
Jobsite Safety Assessments (JSAs)
Safety Audits

Defect reduction systems

You can systematically prevent defects with a suite of quality management software features and tools. Setting measurable defect reduction goals for the company will help to set the pace of improvements for each team.

We recommend measuring company-wide defect reduction and improvement trends, increasing awareness of process changes and important details using special hotspot checkpoints, and creating Root Cause Reports to provide a detailed history of the specific deficiencies for planning preventive actions.

First Time Quality dashboards and reports

You can measure First Time Quality performance using online dashboards and reports. This will help you to align everyone behind the goal to build it right the first time, every time.

We recommend that First Time Quality is used as a key performance metric regardless of the size of the subcontractor and actual number of deficiencies and that high-quality performers are identified as a basis for recognition, incentives and the assignment of future work.

4. Expert

Level four

Proactively eliminate quality risks to achieve first time quality, every time.

Reduce your operating costs whilst delighting your customers.

Achieving First Time Quality, every time helps your company to attract the best people and the best subcontractors.
Your company is often the sole-source for clients with difficult projects and there is a confidence that you will survive a downturn.

Quality external stakeholder communications

You can handle every aspect of your Quality Management Program on one single, cloud-based platform.

We recommend that you centralize the following functions:

Requests for information (RFIs)
Non-conformance reports
Closeout punchlists
Customer punchlists
Access to project documents
Deficiency and punchlist spreadsheets

Subcontractor self-document quality and safety compliance

You can streamline the review and approval of contracted work and help improve quality and safety performance by documenting the completion of known risks.

We recommend that you specify the pictures and data required to document compliance, grant subcontractors tightly controlled access to your quality management systems, and automate communications to notify field personnel when projects are ready for final review.

Commissioning suite of tools for equipment and buildings

You can keep organized and in control of detailed, multi-stage commissioning processes and plan the required inspections, tests, hold points and approvals by either equipment or asset serial number.

We recommend that you use specialized checklists for functional checks, record repetitive test data on dynamically expanding tables and submit completed commissioning plan-related reports by asset.

Extend quality to design, engineering and project administration

You can include pre-construction activities in your quality process and use specialized design and engineering checklists to set a standardized agenda for reviewing both accuracy and completion.

We recommend that you integrate quality performance measures and improvement processes into the company-wide quality management program, have field personnel report errors and omission deficiencies during construction, and require sign-off by multiple reviewers before final approval.

Pre-construction risk prevention

You can adapt quality controls to the relative importance of possible risks to help control the risks identified in the pre-construction and preparatory meetings.

We recommend that you embed drawing and specification details on checkpoints, evaluate total risks and actual exposure on dashboards and reports, and weight risk exposure values for quality and safety checkpoints.

ISO 9001 compliance

You can pass the most rigorous quality system audits with ISO 9001 quality administration checklists and surveillance audits.

The FTQ360 Software Platform includes project inspection and test plans for ISO9001 administration activities, automatic posting of compliance within project quality plans, and visibility into compliance and full quality program deployment for certification auditors.

ISO 45000 safety compliance

You can pass the most rigorous safety audits with ISO45000 safety administration checklists and surveillance audits.

The FTQ360 Software Platform includes safety-specific inspection and audit plans, automatic posting of compliance with site-specific safety plans, and visibility into compliance and full quality program deployment for certification auditors.

How we helped Andersen

QUALITY PROGRAM IMPROVEMENT

One of the best ways to reduce costs is to reduce defects, recurring issues and rework. FTQ360 identifies recurring issues across projects and helps us to target and eliminate them – adding time and dollars to the bottom line.