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First Time Quality Management Program

First Time Quality

Wherever you are on your journey towards First Time Quality excellence, we can help.

Quality Program



The FTQ360 Construction Quality Management maturity model can show you a path forward.

If you take quality seriously, one of your key business goals should be improving your Quality Management Program.

At FTQ360, we have developed a maturity model that enables you to establish the exact position of your quality program based on what you do (and don’t do).  In ten functional areas, you see where you are on a scale from basic and professional to advanced and expert. See how far you’ve come. What’s more, we can tell you exactly what is necessary for you to reach the next level.

So, whatever your stage on the journey towards First Time Quality excellence, we’re available to help you.

1. basic

Level one

Stop fire fighting, be proactive, and switch to punchlists that help to locate and rectify deficiencies.

With a specialist quality management system, you’ll be ready for a quick start.

Put the emphasis on your punchlists, as quality management efforts focus on discovering and fixing deficiencies.

Increasing the number of deficiencies that you catch in-house means your customers will find fewer defects.

Improve quality communication workflows with automation

When you automatically share documented issues with all the relevant stakeholders, you can streamline your communications. Storing multiple deficiencies in a central location can further boost your efficiency – with full documentation that includes pictures, notes and reason codes, always at your fingertips.

To accelerate the start of your First Time Quality journey, we recommend that you automate your subcontractor deficiency update notifications. In this way, you’ll ensure that all priorities and due dates are included.

Automate your deficiency backlog administration

Simply by automating overdue deficiency alerts and exception reports, you can eliminate the burden of multiple administrative tasks. At the same time, dashboards can provide you with instant visibility and the control you need to efficiently manage your deficiency backlog.

We also recommend measuring the response time performance of subcontractors and analyzing trends in your deficiency counts – by subcontractor and project – as steps toward achieving First Time Quality excellence.

Make your processes simple, and cut out unnecessary steps

A specialty cloud-based platform – like FTQ360 – makes communicating issues super fast and super easy, helping you stay on top of your deficiencies.

Field personnel shouldn’t be wasting their time having to rectify a constant stream of issues, and senior management shouldn’t be dealing with one quality crisis after another. Instead, you should set your sights on achieving First Time Quality excellence, and improving both customer satisfaction and project profitability.


What we do

We help you stay on top of your deficiencies by eliminating unnecessary steps and automating key tasks.

Construction First Time Quality

Streamlined Communications

Serious software for fast and easy issue communication.

Consistent Processes

Serious software ensuring accurate inspections from the whole team.

Single Platform

A single platform for documenting and controlling deficiciencies.


2. Professional

Level two

Establish a firm basis for a high-level quality management program.

Increase customer delight by taking control of your own quality inspections.

You can anticipate most deficiencies, as they have been seen before – and then eliminate them proactively. Dramatically improve the quality delivered to your customers – and watch your operating costs go down.

Compile inspection reports to a professional standard

Present your clients with easy-to-read reports that help them stay up to date with your project delivery in compliance with the project requirements. Reports cover the full spectrum of your quality inspection activities complete with with pictures and videos.

Daily reports will keep your clients informed about progress while task completion inspections report on the completion of work to the project specifications.

Having a range of ‘online’ inspection reports ready to document compliance issues helps to streamline your quality management operations. These documents should ideally include pictures, measurements and observations. We also recommend maintaining a full history for all transactions applying to inspections, across all projects and clients.

Advanced technology powered checklist features

Using the very latest technologies, you can establish a library of company checklists that dynamically adjust to meet unique project requirements. There are more than twenty types of inspection checkpoints, which allows for the collection of a wide range of quality information, if-then branching, and infinitely expanding inspections .

We recommend using reason and corrective action codes and setting checkpoint risk factors for your project risk assessments.

Create a library of checklist templates

It’s quick and easy to develop a library of checklists – with each one adapted to the specific type of work that your company engages in.

We recommend that you organize commercial construction checklists by division of work and project milestone – including checklists for material receiving, test reports, project management and safety. This will help your team focus on the each inspection task in turn. You should also use checklists to help manage up-front engineering and design reviews.

Project quality management requires planning and controls

By planning your inspections in advance and using them to guide the inspectors, you’ll not only keep the entire process on track. Being proactive in this manner helps avoid the stress and embarrassment associated with a missed or late inspection.

We recommend using online management reports and real-time performance dashboards for the creation of Inspection Test Plans (ITP), and for tracking the progress of completion.


What we do

We help you take control of your quality program with a high-level quality management system.

360 wheel

Pre-loaded Checklists

Serious software with hundreds of checklists at your fingertips.

Consistent Processes

Serious software ensuring accurate inspections from the whole team.

Documented Compliance

Serious software providing the definitive proof of project compliance.

Comprehensive Quality Plans

Serious software with inspection and test plans to keep your quality program on track.


3. Advanced

Level three

Take a systematic approach to defect prevention and zero in on your improvement initiatives.

Use a combination of safety and quality to get everyone on board with building it right, first time.

Make First Time Quality a company-wide priority, and experience dramatic reductions in deficiencies, and improvement to your quality program. When quality management systems evolve beyond simple compliance, this reduces operating costs and improves customer satisfaction.

Deficiency ranking dashboards and reports for subcontractors

Focusing improvement efforts on those subcontractors with the most issues can take you one step closer to First Time Quality excellence. On a project-by-project basis or across all projects, ranking reports will help you identify potentially problematic subcontractors.

To ensure First Time Quality, we recommend that you evaluate the performance of subcontractors for future projects, measure the results of your improvement action plans, and focus in on specific deficiencies to target for improvement.

Records for safety compliance and the safety reporting framework

You can satisfy OSHA requirements for safety reporting while also developing the foundation for a solid safety program.

We advise you to focus on these records:

  • Observation reports
  • Violation reports
  • Toolbox talk records
  • Incident reports
  • Accident reports
  • Jobsite Safety Assessments (JSAs)
  • Safety Audits

Safety compliance records and safety reporting framework

You can meet OSHA safety reporting requirements while building a foundation for a safety program. 

We recommend focusing on these records:

  • Observation reports
  • Violation reports
  • Toolbox talk records
  • Incident reports
  • Accident reports
  • Jobsite Safety Assessments (JSAs)
  • Safety Audits

Systems for defect reduction

Using a suite of quality management software features and tools, you can take a systematic approach to preventing defects. By setting measurable defect reduction goals for your company, you can set the pace of improvements for each team.

We recommend measuring defect reduction and improvement trends throughout your company, using special hotspot checkpoints to increase awareness of process changes and important details, and creating Root Cause Reports that give a detailed history of specific deficiencies, and empower you to plan preventive actions.

First Time Quality measurement using dashboards and reports

With the assistance of online dashboards and reports, you can keep track of First Time Quality performance. This helps in uniting everyone – your team and subcontractors alike – behind the objective of building it right the first time, every time.

We recommend putting the spotlight on high-quality performers as a basis for awarding recognition, incentives and future work assignments, and for aligning quality measures with what matters to your customer. Doing this will also go some way towards demonstrating your capabilities to potential customers.

First Time Quality performance measurement is possible, using online dashboards and reports. This approach helps in aligning everyone behind the key objective of building it right the first time, every time.

You should use First Time Quality as a key performance metric, irrespective of the size of the subcontractor or the actual number of deficiencies. You should also identify the scores of high-quality performers as the benchmark for recognition, incentives, and the assignment of future work.


What we do

We help you implement advanced analytics and reporting solutions to reduce deficiencies and intregrate safety compliance.

360 wheel

Integrated Safety

Serious software with built-in safety compliance and risk reduction.

Powerful Analytics

Serious software providing insightful performance dashboards and reports.

Reduced Deficiencies

Serious software with advanced tools and functionality to proactively reduce defects.


4. Expert

Level four

Always achieve first time quality, by proactively eliminating quality risks.

Reduce operating costs while giving delight to your customers.

If you can achieve First Time Quality, every time, your company will attract the best people and the best subcontractors. With First Time Quality established, your company can become the sole source for clients with difficult projects – and the market will have confidence that you will survive a downturn.

External stakeholder communications with quality

One single, cloud-based platform gives you the power to handle every aspect of your high-performance Quality Management Program.

We recommend focusing on the following functions:

  • Requests for information (RFIs)
  • Non-conformance reports
  • Closeout punchlists
  • Customer punchlists
  • Access to project documents
  • Deficiency and punchlist spreadsheets

Compliance with subcontractor self-document quality and safety

Documenting the completion of known risks helps you streamline the review and approval of contracted work, and helps to improve quality and safety performance.

We recommend specifying the pictures and data required to document compliance, granting subcontractors tightly controlled access to your quality management systems, and automating communications to notify field personnel when projects are ready for final review.

A suite of tools for equipment and buildings start-up and commissioning

You can organize and control even detailed, multi-stage commissioning processes, and plan the necessary inspections, tests, hold points and approvals, on the basis of either equipment or asset serial number.

We recommend that, for functional checks, you use specialized checklists. You should record repetitive test data on dynamically expanding tables, and use an asset basis for the submission of completed commissioning plan-related reports.

Quality extended to design, engineering and project administration

To set a standardized agenda for reviewing both accuracy and completion, your quality process can include pre-construction activities. You can also use specialized design and engineering checklists.

We recommend integrating quality performance measures and improvement processes into your company-wide quality management program, having field personnel report errors and omission deficiencies during construction, and requiring multiple reviewers to sign-off before final approval.

Preventing risk in the pre-construction phase

You can adapt quality controls to the relative importance of any possible risks identified during the pre-construction and preparatory meetings.

You should embed drawing and specification details on checkpoints. We also recommend that you use dashboards and reports to evaluate total risks and actual exposure, and weight your risk exposure values for quality and safety checkpoints.

Compliance with ISO 9001

ISO 9001 quality administration checklists and surveillance audits enable you to pass the most rigorous quality system audits.

The FTQ360 Software Platform features project inspection and test plans for ISO9001 administration activities. FTQ360 also allows automatic posting of compliance within project quality plans, and provides visibility into compliance and full quality program deployment for certification auditors.

Safety compliance under ISO 45000

Even the most rigorous of safety audits is no problem, with ISO45000 safety administration checklists and surveillance audits.

With the FTQ360 Software Platform, you get inspection and audit plans with a safety-specific focus, and automatic posting of compliance with site-specific safety plans. FTQ360 also gives certification auditors visibility into compliance and full quality program deployment.


What we do

We help you reach the pinacle of First Time Quality excellence by pro-actively eliminating quality and safety risks.

360 wheel

Streamlined Communications

Serious software for fast and easy issue communication.

Consistent Processes

Serious software ensuring accurate inspections from the whole team.

Documented Compliance

Serious software providing the definitive proof of project compliance.

Integrated Saftey

Serious software with built-in safety compliance and risk reduction.

Reduced Deficiencies

Serious software with advanced tools and functionality to proactively reduce defects.


How we helped Andersen​


One of the best ways to reduce costs is to reduce defects, recurring issues and rework. FTQ360 identifies recurring issues across projects and helps us to target and eliminate them – adding time and dollars to the bottom line.

Scott Freeman

Quality Manager
Andersen Construction

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