CONSTRUCTION QUALITY MANAGEMENTMATURITY ASSESSMENT 1Organization2Management3Strategy4Accountability5Planning6Processes7Controls8Measurment9Improvement10Technology11ORGANIZATION*Which option best describes the role of quality personnel in the company organization? Quality Manager is not a full-time job position within the company. There is a full-time Quality Manager supporting the company Quality Management Program. There is a Quality Manager with a staff of inspectors focused on assuring compliance to specifications at key milestones and project completions. Each project has an assigned Quality Manager that helps project teams prevent deficiencies and achieve First Time Quality. The company Quality Manager is a senior leadership position that fosters a First Time Quality culture and develops quality as a key asset for the company.MANAGEMENT*Which option best describes your management team's involvement in Quality Management? Management gets involved mostly when there is a major problem Management supports the Quality Program but does not play an active role. Management views the Quality Program as necessary to document compliance and to protect the company from defect claims and only enforces inspection and deficiency correction responsibilities when needed. Management is actively involved in developing the Quality Program as a strategic cost reduction and business development company asset and has established measurable quality improvement goals for the company. Management leads the organization to embrace First Time Quality as an organizational priority and quality goals are integrated into personnel performance measures and bonuses.STRATEGY*Which option best describes your overall Quality Management strategy? Fix deficiencies as they are found and correct any customer-found deficiencies and Punch Lists in a timely manner. Punch Lists are used to document work-in-process deficiencies and to make sure they are corrected. Inspections are conducted using Checklists to verify and document that project requirements are met, and the required project inspections are planned and tracked. A fully deployed data-driven Quality Management Program supplements compliance verification with a strong focus on preventing recurring issues and improving quality. The Quality Management Program strives for 100% First Time Quality throughout the construction process and continuously improves reliability and the company's quality capabilities.ACCOUNTABILITY*Which option best describes who is accountable for quality in your company? Field personnel do their best to make sure it is a quality project, but ultimately, the customer is responsible for identifying deficiencies and final acceptance. Company field personnel are accountable using their experience to meet project quality requirements ahead of customer inspections - field personnel create Punch Lists which subcontractors are accountable for fixing. Quality Management staff are responsible for using Checklists to independently document and approve completion of construction milestones as well as final project completion. A fully deployed data-driven Quality Management Program supplements compliance verification with a strong focus on preventing recurring issues and improving quality. Field personnel, foremen and subcontractors are accountable for First Time Quality whilst the Quality Management team focuses on process delivery and improvement.PLANNING*Which option best describes your approach to project quality planning? Planned inspections consist mainly of customer hold points, code inspections, and final Punch Out with other inspections conducted as needed. Forward planning includes third-party engineering inspections required by project technical specifications. The Quality Management team proactively create an Inspection and Test Plan (ITP) for each project which includes company work-in-process and QA milestone inspections as well as third party inspections and customer hold points. Quality plans document how the company Quality Program will adapt to project-specific scope of work, quality risks and customer expectations and are used to enforce responsibilities and accountability for quality during construction. Guided by risk analysis and process quality capabilities, project quality planning implements the controls necessary to ensure there is an error-proof design-and-build process to achieve 100% First Time Quality.PROCESSES*Which option best describes your inspection processes? Based on experience, field personnel decide what they inspect and when. Field supervision monitor work-in-progress and report the deficiencies found on Punch Lists and work is only considered complete when punch items are corrected. The Quality Management team independently inspect key project milestones using Checklists to document proper completion of work with data, pictures and observations. Inspection Checklists are used to record First Time Quality versus those that required correction for quality performance accountability and subcontractors use Checklists to document completed work which field supervision approve. The inspection process is extended to pre-construction design and engineering activities as well as the qualification of key personnel, subcontractors, and suppliers.CONTROLS*Which option best describes the way quality deficiencies are monitored and controlled? Field personnel use the customer's Punch Lists to understand what deficiencies need corrections. Field personnel create their own Punch Lists, so foremen and subcontractors can follow up on deficiencies and these Punch Lists are periodically reviewed to identify any missed items. Deficiencies are documented on Checklists and daily reports - which include pictures - and automated dashboards, reports and alerts are used to monitor and control open and overdue deficiencies. Deficiency backlogs and response times are constantly measured and monitored to identity performance trends and accountability issues. High levels of First Time Quality performance allow for immediate response to deficiencies with less need for a comprehensive Punch Lists, monitoring and controls.MEASUREMENT*Which option best describes the Quality Management metrics used to measure performance? Quality performance is judged by the lack of customer complaints, back-charges incurred and insurance claims. Key quality metrics include the number of defects found and the $ value of quality-related Change Variance Purchase Orders (VPOs). Quality measures include Inspection and Test Plan (ITP) % completion, number of open issues and days to close deficiencies. First Time Quality performance scores for quality and safety are integrated into the company's key performance indicator (KPI) metrics, bonuses, and personal performance goals. The number of First Time Quality defect-free inspections is the key measure of success enhanced by metrics for risk exposure, client satisfaction and revenue per employee.IMPROVEMENT*Which option best describes your approach to improving quality performance? The default position for dealing with chronic and repeated issues is to replace the offending personnel or under-performing subcontractor. Preventing deficiencies is made mostly in response to major problems, chronic deficiencies, or customer complaints. Data on defect frequency is used to identify problem areas and set improvement priorities whilst the Quality Management team initiates improvements from time to time to address problem areas. There are regular monthly quality improvement initiatives that are having a measurable effect on overall First Time Quality performance. Team leaders throughout the company routinely make quality improvements in their area using a standard quality improvement process with the Quality Management team facilitating cross-functional improvement initiatives.TECHNOLOGY*Which option best describes the use of technology within the Quality Management process? There is a heavy reliance on chatting on the jobsite, cell phone calls and emails. Ad-hoc Punch Lists are created using spreadsheets with reminders sent by personal email. Construction Punch List and inspection apps are used to 'go paperless' and to help streamline workflows. Specialty construction Quality Management software automates jobsite inspection/deficiency workflows and project quality program communications and administration. The advanced analytics features of a construction Quality Management System (QMS) are used to improve First Time Quality performance where the scope of the QMS includes pre-construction quality planning through start-up and commissioning.YOU'VE FINISHED! 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