Your Goals
QUALITY PROGRAM IMPROVEMENT
First Time Quality
Whatever stage you are at, to hitting your First Time Quality target, we can help.
Quality Program
Improvement
We present the FTQ360 Construction Quality Management maturity model.
If quality is one of your primary concerns, then making improvements to your Quality Management Program will probably be a key objective for you.
At FTQ360, our team has developed a maturity model that enables you to establish exactly where your quality program sits on a scale running from basic and professional, to advanced and expert. On top of this, we can tell you exactly what steps are necessary for you to reach the next level.
So, whatever your position along the path towards excellence in First Time Quality, we’re here to help you.
1. basic
Level one
Become proactive by using punchlists to help locate and rectify deficiencies.
Use a specialist quality management system to get off to a quick start.
Focus on your punchlists as quality efforts concentrate on locating and fixing deficiencies.
Catch more deficiencies in-house, and let your customers find fewer defects.
Use automation to improve your quality communication workflows
If you automatically share documented issues with all the relevant stakeholders, you can streamline your communications. You’ll see further efficiency gains by centrally storing multiple deficiencies. This will give you instant access to fully documented deficiencies that include pictures, notes and reason codes.
As a kick-starter for your First Time Quality journey, we recommend that you automate your deficiency update notifications. This will ensure that all project priorities and due dates are included.
Enjoy better management with deficiency backlog automation
Automating overdue deficiency alerts and exception reports enables you to eliminate those burdensome administrative tasks. In addition, dashboards can provide you with instant visibility, and the necessary control for efficiently managing your deficiency backlog.
As a further step towards First Time Quality excellence, we also recommend measuring subcontractor response time performance and making an analysis of the trends in your deficiency counts – both by subcontractor and project.
Eliminate unnecessary procedures, and simplify your processes
To speed up and simplify issue communication, use a specialist cloud-based platform – like FTQ360 – and stay on top of your deficiencies.
When field personnel waste their time troubleshooting a constant stream of problems, and senior management have to deal with quality crisis after quality crisis, the whole project suffers. Instead, you should focus on achieving First Time Quality excellence to increase customer satisfaction and the profitability of the project.
What we do
We help you stay on top of your deficiencies by eliminating unnecessary steps and automating key tasks.
Streamlined Communications
Serious software for fast and easy issue communication.
Consistent Processes
Serious software ensuring accurate inspections from the whole team.
Single Platform
A single platform for documenting and controlling deficiciencies.
2. Professional
Level two
Make a firm foundation for your high-level quality management program.
Gain control over your quality inspections and boost customer satisfaction.
With this approach, operating costs begin to go down, and the quality you deliver to customers dramatically improves..
Create inspection and test reports to professional standards
Keep your clients up to date by presenting them with easy-to-read reports that cover the full spectrum of quality inspection activities and test reports.
You should streamline your quality management operations, by having a variety of ‘online’ inspection reports ready to document compliance issues – each with pictures, measurements and observations. We also recommend documenting a full transaction history for all inspections, spanning your various projects and clients.
Checklist features powered by advanced technology
To meet the requirements of your unique inspection process, you can use cutting-edge technology to modify existing checklists. Use dynamic features designed for streamlining the process, to reduce the burden of performing repetitive inspection tasks. Bear in mind that there are over twenty types of inspection checkpoints, which enable the gathering of a wide range of quality information.
We recommend that you employ reason and corrective action codes, and define checkpoint risk factors for project risk assessments.
Establish a library of checklist templates
It’s quick and easy to create a checklist library, with each one specifically adapted to the scope of your company’s work.
We recommend that you use division of work and project milestone as your criteria for organizing commercial construction checklists – which should include material receiving, test reports, project management and safety checklists. This will help your team focus on each inspection task in turn. You should also use checklists to assist in the management of up-front engineering and design reviews.
Planning project quality management and setting controls
If you plan your inspections in advance, you can use them as guidelines for the inspectors, and keep the entire process on track. With this pro-active approach, missed or late inspections will no longer be an issue.
We recommend that you create Inspection Test Plans (ITP) and track the completion progress using real-time performance dashboards and online management reports.
What we do
We help you take control of your quality program with a high-level quality management system.
Pre-loaded Checklists
Serious software with hundreds of checklists at your fingertips.
Consistent Processes
Serious software ensuring accurate inspections from the whole team.
Documented Compliance
Serious software providing the definitive proof of project compliance.
Comprehensive Quality Plans
Serious software with inspection and test plans to keep your quality program on track.
3. Advanced
Level three
Prevent defects systematically and laser-focus on your improvement initiatives.
With a combination of safety and quality, you can get everyone committed to building it right, first time.
Take your quality management systems beyond the simple compliance level, and reduce operating costs while increasing customer satisfaction.
Dashboards and reports for construction process deficiency
Using online dashboards and reports, it’s easy to measure First Time Quality performance. This helps in aligning everyone – your team and your customers alike – behind the goal of building it right the first time, every time
We recommend that you identify high-quality performers as a basis for recognition, incentives and future work assignments. You should also align quality measures with customer priorities, as this will also assist in demonstrating your capabilities to potential customers.
Dashboards and reports for the deficiency ranking of subcontractors
If you focus your improvement efforts on the subcontractors that have the most issues, you can move one step closer to First Time Quality excellence. Using ranking reports, you can identify subcontractors that pose potential problems on a per-project basis, or across all projects.
For future projects, we recommend evaluating subcontractor performance, measuring the results of your improvement action plans, and drilling down to identify specific deficiencies that require improvement.
Safety compliance records and your framework for safety reporting
It’s possible to meet OSHA safety reporting requirements while also building a solid foundation for your safety program.
We recommend that you focus on these records:
- Observation reports
- Violation reports
- Toolbox talk records
- Incident reports
- Accident reports
- Jobsite Safety Assessments (JSAs)
- Safety Audits
Defect reducing systems
With a comprehensive set of quality management software features and tools, you can prevent defects, systematically. Set measurable, company-wide goals for defect reduction, to set the pace of improvements for each of your teams.
We advise you to measure defect reduction and improvement trends across the board, increase awareness of process changes and important details with special hotspot checkpoints, and create Root Cause Reports to provide a historical record of specific deficiencies to aid the planning or preventive actions.
Dashboards and reports for First Time Quality
Online dashboards and reports enable you to measure First Time Quality performance. This helps in aligning everyone behind the objective of getting it right the first time, every time.
We recommend that First Time Quality should be used as a key performance metric, regardless of the size of the subcontractor, or the actual number of deficiencies. You should also identify high-quality performers as a basis for recognition, incentives, and the assignment of future work.
What we do
We help you implement advanced analytics and reporting solutions to reduce deficiencies and intregrate safety compliance.
Integrated Safety
Serious software with built-in safety compliance and risk reduction.
Powerful Analytics
Serious software providing insightful performance dashboards and reports.
Reduced Deficiencies
Serious software with advanced tools and functionality to proactively reduce defects.
4. Expert
Level four
Eliminate quality risks the proactive way, to achieve first time quality, every time.
Give delight to your customers, while also reducing your operating costs.
Become the go-to resource for clients with difficult projects – and exude the confidence that you will survive a downturn.
External stakeholder communications of quality
From a single, cloud-based platform, you can manage every aspect of your Quality Management Program.
We recommend that you put the following functions front and center:
- Requests for information (RFIs)
- Non-conformance reports
- Closeout punchlists
- Customer punchlists
- Access to project documents
- Deficiency and punchlist spreadsheets
Quality and safety compliance for subcontractor self-documents
Ensure a more streamlined review and approval process for contracted work and help improve quality and safety performance, by documenting known risks as you complete them.
You should specify the pictures and data required to document compliance, allow subcontractors only tightly controlled access to your quality management systems, and automate communications so that field personnel receive notifications when projects are ready for final review.
Commissioning tools for equipment and buildings
With a comprehensive suite tools, you can stay organized and in control of detailed, multi-stage commissioning processes. You can also plan the necessary inspections, tests, hold points, and approvals, on the basis of either equipment or asset serial number.
We recommend using specialized checklists for functional checks, recording repetitive test data on dynamically expanding tables, and submitting complete commissioning plan-related reports on the basis of assets.
Quality, in design, engineering and project administration
Your quality process can include activities that occur before construction, and employ specialized design and engineering checklists to create a common agenda for the review of both accuracy and completion.
We recommend that your company-wide quality management program should incorporate quality performance measures and improvement processes. Your field personnel should report errors and omission deficiencies during construction, and multiple reviewers should have to sign-off before final approval.
Risk prevention before construction
During pre-construction and preparatory meetings, you can modify quality controls to account for the relative importance of any possible risks identified.
We recommend embedding drawing and specification details on checkpoints, evaluating total risks and actual exposure on dashboards and reports, and defining weighted risk exposure values for quality and safety checkpoints.
ISO 9001 compliance considerations
Using ISO 9001 quality administration checklists and surveillance audits, you can pass even the most rigorous of quality system audits.
Project inspection and test plans for ISO9001 administration activities are a feature of the FTQ360 Software Platform, which also includes automatic posting of compliance within project quality plans, and visibility for certification auditors into compliance and full quality program deployment.
ISO 45000 safety compliance requirements
ISO45000 safety administration checklists and surveillance audits enable you to pass the most stringent of safety audits.
Safety-specific inspection and audit plans, and automatic posting of compliance with site-specific safety plans are all part of the FTQ360 Software Platform. FTQ360 also provides visibility into compliance and full quality program deployment for certification auditors.
What we do
We help you reach the pinacle of First Time Quality excellence by pro-actively eliminating quality and safety risks.
Streamlined Communications
Serious software for fast and easy issue communication.
Consistent Processes
Serious software ensuring accurate inspections from the whole team.
Documented Compliance
Serious software providing the definitive proof of project compliance.
Integrated Saftey
Serious software with built-in safety compliance and risk reduction.
Reduced Deficiencies
Serious software with advanced tools and functionality to proactively reduce defects.
How we helped Andersen
QUALITY PROGRAM IMPROVEMENT
One of the best ways to reduce costs is to reduce defects, recurring issues and rework. FTQ360 identifies recurring issues across projects and helps us to target and eliminate them – adding time and dollars to the bottom line.
Scott Freeman
Quality Manager
Andersen Construction
